SHIPPING & RETURNS
Shipping Policy
We provide the cash on delivery service,where our courier partners have the provisions to allow such a form of collection.Please ensure your delivery address is correct when you check out on your purchase, based on which you may or may not get a COD option.
Please keep in mind the points stated below-
• Cash-on-Delivery order is processed upon verification by our operation team either via email or phone call.
• Shipping pin code provided should be in the serviceable area of the above mentioned logistic service.
• Do not accept to open the product to see and check or to return at the time of delivery.
• No credit card/debit card/cheque/demand draft is accepted in COD delivery, only Cash is accepted.
Return & Exchange Policy
Important Conditions for Return/Exchange requests
All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact.
Under Exchange Policy, only size exchanges are allowed. Items can be exchanged for a similar size or a different size. Exchanges are allowed only if your address is serviceable for an exchange by our Logistics team or the desired product or size is in stock.
In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well
ALL ITEMS BOUGHT FROM THE CLEARANCE SALE SECTION ARE NOT ELIGIBLE FOR RETURN/ EXCHANGE/ REFUNDS!
A return and exchange request can be placed only once for any order.
In case any return/exchange request is rejected basis physical quality check by HAIKO Leather team, the customer is not eligible for the return-refund or exchange request. In an event he/she wants to use the sent the merchandise, HAIKO Leather will courier the merchandise on the required address, however the cost of logistic and handling (to be intimated at the time of courier) to be borne by the customer and to be paid in advance to the HAIKO Leather team. In case of failure of the logistic cost paid in advance, HAIKO Leather will not ship the product.
In case any return/exchange request please share the unboxing videos.
Following products are not eligible for return:
Any product that is returned without all original packaging/ labels and all other items originally included with the product at the time of delivery.
Products sold/used from clearance section.
Any item that have been used/ worn or washed.
We may ask you to share images of the item/packaging to facilitate the return process.
How do I return/exchange an item?
Products can be returned or exchanged within 7 days from the date of delivery of orders.
If an exchange or return request is made post 7 days from the date of delivery, the system will not accept the request. Once a return/exchange request is successfully placed, our team will monitor the request and if all conditions are fulfilled, we will arrange a reverse pick.
REFUNDS
How will I receive my refund?
Refund's will be processed from the date of returned/exchanged items being received in our warehouse and have been intimated to the customer that are eligible for refund request.
All Refunds for Prepaid orders shall be done in the source account.
Note:- Any Shipping/COD charges incurred at the time of placing the order will not be refunded.
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